Business Process Modeling


I chose to model the process involved in selling a meal to a customer at a restaurant, specifically Applebee’s.  This process involves many tasks including greeting and seating the customer, taking order for both drinks and food, preparing the food ordered, delivering the food to the customer, and billing the client for the food provided.  The process required four different human roles and 1 non-human actor to be completed, including the host or hostess, the server, the cook, the POS system, and possibly the bartender.  The process I modeled assumes that no issues arise which would require a manager or supervisor to become involved.


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